If using Microsoft Outlook:
- Locate “Junk E-Mail” folder
- Locate email from “firstname.lastname@example.org”
- Right click on email form email@example.com
- Go down the list to “Junk” and a submenu will pop out.
- Click on “Not Junk”.
- A pop up window will appear “Mark as Not Junk”. Stating: “This message will be moved back into the Inbox Folder.” Make sure the box is checked next to “Always trust e-mail from firstname.lastname@example.org. Then click “OK”.
This should stop the email from continuing to go into the junk folder. If you continue to have issues with this please contact your departments IT personnel or or Help Desk at email@example.com
If using Gmail
If you find a message wrongly classified as spam, you can unmark the message. Just select the message, and click the Not Spam
button that appears at the top and bottom of your current view. Unmarking a message will automatically move it to your inbox.
If you find that some senders' messages are consistently being mislabeled as spam, you can prevent this by:
- Adding their email addresses to your Contacts list. Gmail will deliver messages from members of your Contacts list to your inbox, unless we know with high confidence that they are spam.
- Some messages sent from contacts which are very clearly spam can be sent directly to your Spam label. More importantly, in some cases messages from contacts will not be sent to Spam but will be marked with a red warning banner if the content is suspicious - for example, your friend's or contact's account has been compromised and used to send phishing messages.
- Creating a filter so the messages are never sent to Spam.
This should stop the email from continuing to go into the SPAM folder. If you continue to have issues with this please contact your departments IT personnel or Help Desk at firstname.lastname@example.org
If using any other email app please contact your department IT personnel or Help Desk at email@example.com