Scanning FAQs

What are Scanning Services Hours of Operation and Location?

Scanning Services Hours of Operation are Monday - Friday, 8:15 a.m. to 5:00 p.m.

Scanning Services is located in 315 Henderson Hall.

Do I need to make an appointment to have Exams (Scantrons) scanned?

Exams will be scanned on first come, first served basis. 

What do I need to include with the completed Scantrons?

  • Classroom exams require the standard Texas A&M University form.
  • Instructors/TAs will need to make a key or keys for their exams. Multiple forms can be scored separately or altogether.
  • To submit exams for scanning, Instructors/TAs should sign in and submit exams with key(s) and students answer sheets.
  • Students' answer sheets should bubble in students' name and Universal ID Number (UIN) using a No.2 pencil for their score records.
  • Note:  Forms should be free of any physical damage including creases, tears, water marks or any other alteration that keeps the answer sheet from lying flat.

What turnaround time can I expect?

The possible wait time for results depends on workload and time of year. Turn-around time is usually 10-20 minutes, barring any unforeseen circumstances.​

Is there parking at Henderson Hall?

There are several options for parking at Henderson Hall.

  • Park in space 2002 located on the perimeter of lot 20 facing Houston St. (on brick wall).

  • Park in one of the two (2) spaces at the entrance to Henderson Hall specifically marked “Henderson Hall Visitor Parking”.

  • Utilize one of the three (3) University Business Spaces located behind Henderson Hall (Note: Valid Texas A&M permit and Business permit required).

  • Short term parking (15 minutes or less) is available behind Henderson Hall in the loading zone, as indicated in yellow on the pavement.
  • Park in two (2) accessible parking spaces (available to customer with disabled license plate or placard plus an A&M permit).
  • University Business parking is also available across Jones St. in Lot 30.

How do I log-on to Digital Desk Instructor Tools?  - will access via the CAS System

NOTE:  If you log-on from an off campus computer, VPN is required.  Please contact your college/departmental IT staff for VPN Access/Support/Help Desk.  Once logged into Digital Desk, click on the tab you wish to view (e.g. Reports, Answer Key, etc.). 

How do I assign a Teaching Assistant (TA)?

Once log-on to Digital Desk, select Settings tab from dashboard.  Then enter either your Course number (Acct 209) or select your course from the drop down menu.  Insert TA’s UIN and click “Add TA” to finish TA assignment.  The TA’s name will show up as assigned.  To delete a TA, just click the delete button next to their name. 

How do I run/download reports?

Select Report tab, then select exam ID from drop down menu.  Click on the check box for exam and then select reports you wish to have generated.  You can select generate All reports or select individual reports.  Click on the Run button and reports will download.  The tab named “graphs” and downloads” will display a number next to them.  You can view and down load your reports under each tab.  Click download button next to the report/graph you wish to view.  Click “open” on the pop-up to view reports. 

How do I release Individual Student Score Report? 

After you have reviewed student scores within Digital Desk Instructor Tools, an instructor can release individual student score reports through the “Release Student Score Reports” button.  This will e-mail each individual student score to their e-mail address.

How do I and/or Students change e-mail setting to not send Scanning Services e-mail to Spam/Junk mail?

If using Microsoft Outlook:
  1. Locate “Junk E-Mail” folder
  2. Locate email from “
  3. Right click on email form
  4. Go down the list to “Junk” and a submenu will pop out.
  5. Click on “Not Junk”.
  6. A pop up window will appear “Mark as Not Junk”. Stating: “This message will be moved back into the Inbox Folder.” Make sure the box is checked next to “Always trust e-mail from Then click “OK”.
This should stop the email from continuing to go into the junk folder. If you continue to have issues with this please contact your departments IT personnel or Help Desk at or 979-845-8300.
If using Gmail
If you find a message wrongly classified as spam, you can unmark the message. Just select the message, and click the Not Spam button that appears at the top and bottom of your current view. Unmarking a message will automatically move it to your inbox.
If you find that some senders' messages are consistently being mislabeled as spam, you can prevent this by:
  • Adding their email addresses to your Contacts list. Gmail will deliver messages from members of your Contacts list to your inbox, unless we know with high confidence that they are spam.
  • Some messages sent from contacts which are very clearly spam can be sent directly to your Spam label. More importantly, in some cases messages from contacts will not be sent to Spam but will be marked with a red warning banner if the content is suspicious - for example, your friend's or contact's account has been compromised and used to send phishing messages.
  • Creating a filter so the messages are never sent to Spam.
This should stop the email from continuing to go into the SPAM folder. If you continue to have issues with this please contact your departments IT personnel or Help Desk at or 979-845-8300.
If using any other email app please contact your department IT personnel or Help Desk at or 979-845-8300.

How do I upload into eCampus/Gradebook?

Under Reports Tab, click the Custom Option.  Select your course from dropdown menu and click run.  The system will verify your request to upload.  Once clicked the system will produce a pop-up that confirms upload to eCampus.  Note: Upload to eCampus can take up to 15 minutes.

Additional information on Digital Desk